Within one business day of ordering your corals, we will contact you to set up a date that works to ship it to you. We ship out all corals on Monday and Tuesday every week. If you need us to ship on a different day, please leave us a note and we will contact you to set up a new day. If you wish to receive your corals on a Saturday, we require that you purchase our Saturday shipping product here.
We will send you via email, your UPS tracking number once your package has been shipped. We require that you are home and able to receive the corals at least within 2 hours of delivery. Dead On Arrival (DOA) rules apply to all shipments. If your coral arrives dead, you must send a picture to us at firstname.lastname@example.org or text us at (801)-300-1228 within 4 hours of the arrival time. You must send us pictures of the coral inside of the bag as well as one out of the bag in good lighting. If it is washed out in blue, it is impossible to see what is going on. If your corals arrive dead and you comply with our DOA rules, we will give you coral credit for one year on our website for the amount of the coral.
As part of our goal to take care of our customers, we now offer a 72-hour guarantee on all corals. Our guarantee includes any delays due to shipping. We reserve the right to refuse claims at any time or suspend our 72-hour guarantee without notice. If anything happens to your coral within the first 72 hours of delivery you can choose between 3 options for replacements.
- We will send your replacement frags in your next order with us.
- We will give you a coral credit for the cost of the corals. (shipping and handling cost is not included)
- We will ship you the replacement corals if you pay for shipping. ($44.99)
How to qualify for our 72 hour guarantee.
- Be consistent with your communication with us.
- Send pictures of the coral within 4 hours of arrival.
- Updated pictures of the coral once you have noticed an issue.
- Information about what you believe to be going wrong.
- A detailed list of any medications, dips, and placement of the frag in your tank.
We do not require a signature on any of our deliveries but we do highly recommend being present when your delivery is supposed to arrive. This way you can increase the likelihood of survival.
Utah, Colorado, Idaho, Nevada – Flat Rate Shipping $30
The Continental United States – Flat Rate Shipping $44.99
Free Shipping – All single orders over $300 ( you cannot combine multiple orders to receive free shipping)
Hawaii and Alaska – We do not ship to Hawaii or Alaska
Saturday Delivery – Required to add our “Saturday Shipping Service” product to your order.
Orders can be held for a maximum of two weeks upon request. If you do not pick up / have your order shipped within that window, we do not guarantee you will receive your WYSIWYG corals. Your WYSIWYG coral will default to a Cut To Order frag instead and we will try to match polyp count and size as best we can after the two-week mark.
We desire to help every shipment go smoothly and successfully every time. To achieve this, we try to be as open as possible with our communication. If something does not work for you or something goes wrong, please contact us immediately. The longer you wait the less there is we can do to correct the situation. Thank you for trusting us with your purchase and we hope to deliver the highest quality of service and coral every time.
How We Ship Our Coral
Every coral is packaged and handled with care to ensure that your coral arrives healthy. Every coral is placed securely inside of a small cup to ensure that the coral does not rub against the sides of the bag or get damaged. We then place the coral with the cup inside of a 3 mil poly bag filled with the correct amount of water for each coral. We then seal the bag with an Impulse Sealer to ensure that the bag is sealed airtight. This bag is then placed inside of a 1 mil poly bag to ensure that there is no loss of water if the first bag was to leak.
Zoanthids may be packaged using a specimen cup instead of a 3 mil poly bag. This cup is then placed inside of a 1 mil poly bag and sealed closed to ensure that there is no loss of water if the specimen cup gets damaged during shipping.
After each bag and cup is labeled, they are placed into a 1” insulated shipping container to protect the corals from excess heat or cold. Depending on the temperature of the shipping location, we put a heat pack into the container to ensure the optimal temperature for the survival of the corals.
All our packages are shipped UPS Next Day Air to ensure that the corals arrive at your doorstep the following morning. Each package contains a coral acclimation card with our information on it.
Please feel free to reach out to us with any questions or concerns.